Privacy Policy

Information We Collect

Provided directly by you:

• Name, email, phone number, shipping/billing address (including for international orders where applicable)
• Order and payment details (payment is processed via third-party payment gateway providers — we do not store your full card or UPI credentials on our servers)
• Communications with us via email, WhatsApp, or contact forms
• Account details, if you register/log in on our Site

Collected automatically:

• IP address, browser/device information, and general location
• Pages visited, time spent, click behavior, and referring source
• Data collected via Google Analytics and Meta Pixel (Facebook/Instagram), used to understand website traffic, measure ad performance, and improve user experience. These tools may set cookies and collect device/browsing data as governed by Google's and Meta's own privacy policies.

How We Use Your Information

• To process, ship, and deliver your orders (domestic and international)
• To communicate order updates, respond to queries, and provide customer support
• To improve our Site, products, and marketing effectiveness (via Google Analytics/Meta Pixel insights)
• To run and measure advertising campaigns on Meta platforms
• To prevent fraud and maintain Site security
• To comply with applicable legal and tax obligations (including GST recordkeeping)

Sharing of Information

We do not sell your personal data. We may share information with:

• Courier/logistics partners (domestic and international), to fulfil deliveries
• Payment gateway provider(s), to process payments securely
• Google (Analytics) and Meta (Pixel), for analytics and advertising purposes
• Government/regulatory/tax authorities, where legally required

All such third parties are expected to handle your data under their own applicable privacy and security obligations.

Cookies

Our Site uses cookies (including via Google Analytics and Meta Pixel) to remember your cart, understand site usage, and measure advertising performance. You can disable cookies via your browser settings; some Site features may not work as intended if you do so.

Data Security

We use reasonable technical measures (such as SSL encryption at checkout) to protect your data. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal data as long as necessary to fulfil orders, respond to support requests, and meet legal/tax recordkeeping obligations (e.g., GST records).

Your Rights

You may contact us at Info@theshivara.com to:

• Access, correct, or update your personal information
• Request deletion of your data (subject to legal recordkeeping requirements)
• Ask questions about how your data is used

International Data Transfers

For international orders, your shipping/order information may be processed or transferred outside India (e.g., to courier partners or customs authorities in the destination country) solely for the purpose of order fulfilment.

Children's Privacy

Our Site and products are intended for individuals aged 18 and above. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted here with a revised "Last Updated" date.