Return & Refund Policy

Our Return Policy — Sealed Products Only

• Returns are accepted only for products in their original, sealed, unopened, and unused condition, within 7 days of delivery.
• Once a product's packaging/seal has been opened or the product has been used even partially, it cannot be returned or refunded. This is standard practice for health, wellness, and consumable products, in line with health and safety regulations.
• To be eligible for a return, the product must have its original packaging, seal, and invoice/order confirmation intact.

Damaged, Defective, or Wrong Product Received

If you receive a damaged, defective, expired, or incorrect product, this is not subject to the "sealed only" condition above:

1. Contact us within 48 hours of delivery at Info@theshivara.com or WhatsApp +91-9828385808 with your order number and photos/video of the product and packaging.
2. Once verified, we will arrange a pickup of the product from your address at our own cost.
3. After the returned product is received and inspected, we will offer a free replacement or a full refund, including original shipping charges paid, at your preference.

Non-Returnable Situations

Returns/refunds will not be accepted where:

• The product's seal/packaging has been opened or the product has been used, unless it falls under the damaged/defective/wrong item category.
• The return request is made after 7 days of delivery.
• The product was purchased under a clearly marked clearance/final sale offer.

How to Request a Return or Refund

1. Email Info@theshivara.com or WhatsApp +91-9828385808 within 7 days of delivery, with your order ID, reason, and photos (if applicable).
2. Our team will review the request. For eligible sealed-product returns or damaged/defective items, we will confirm the return process and pickup arrangement.
3. Refunds are initiated only after the product is received back and inspected by our team (except where we decide to waive the return for damaged/defective claims based on photo/video evidence alone).

Refund Method & Timeline

• Approved refunds are processed manually within 5–7 business days of the returned product passing inspection.
• Refunds are made to the original payment method used at checkout. For COD orders, the refund is processed via bank transfer/UPI, for which we will request your bank details.
• Please allow additional time (as per your bank/payment provider) for the refunded amount to reflect in your account.

International Orders

Returns for international orders are handled on a case-by-case basis due to logistics and customs constraints. Please contact us at Info@theshivara.com before initiating any return if you are an international customer.

Cancellations

• Orders can be cancelled free of charge before they are shipped. Contact us immediately at Info@theshivara.com or +91-9828385808 with your order ID.
• Once shipped, an order cannot be cancelled; the return policy above will apply instead, where eligible.

Medical Disclaimer

Ayurvedic products are for general wellness support and should be used as directed. If a product causes an adverse reaction, discontinue use immediately, consult a physician, and contact us — such cases will be handled under the damaged/defective product process.